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Blinds On The Net Free Delivery Australia Wide* Need help? Contact Blinds On The Net

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Frequently Asked Questions

Below are some of our most frequently asked questions and their answers? If you have a question that is not listed here, please email us at info@blindsonthenet.com.au or call 1300 852 912

Questions:

Q: Do my blinds come with all fittings to install my blinds?
A: All Blinds on the Net blinds come with all the fitting brackets and child safety devices that are required. The only thing that we don’t supply you with is the screws as you will need to get the right screw for what your windows are made from. (i.e. for wooden window frame, get wood screws) If you go to your local hardware store, just let them know what you are installing your blinds into and they will get you the right screws. 

Q: Am I able to get just slats only for my vertical blinds?
A: We don’t currently offer this service as we have found that our complete blind is cheaper than other will charge you to just replace the slats. Also, not every top hanger will fit every track so it’s best to get a new track when looking at replacing new blinds as tracks do wear out.

Q: What is the best blind to reduce noise?
A: Go for a Blockout blind, Roman will do the best job, or otherwise have a look at our curtain range. These will also be excellent at blocking out noise. For the best noise protection, look at our Day/Night Roller blinds as this basically gives you 2 blinds to stop noise.

Q: What product allows me to see out by day and also give me privacy by night?
A: Unfortunately no one has come up with a fabric that gives you visibility and privacy by day and night; we do however have the next best thing! Our Day/Night Roller blinds allow you to use our Rollscreen fabric in conjunction with a Blockout (Metroshade, Focus, Serengetti, and Suede) or translucent fabric (Palm Beach/Softlight/Serengetti). This means you can have the Rollscreen down during the day to give you sun protection but maintaining your view. Then by night you simply roll down the Blockout blind to give you night time privacy as well as blocking out the morning sun!

Q: What is your warranty and how do you compare to other top name brands?
A: The quality of the Blinds on the Net blinds is comparable to all the top name brands. We are very selective with the products we put our name to and we set our selves a very high standard. This means that you get the best possible product at the best possible price. In addition, the guarantee and warranty we provide exceeds those offered by most name brands.

Q: How Blockout are your Blockout fabrics?
A: Anything that is called “Blockout” on our website is 100% Blockout. This means that no sun will pass through the fabric. In recess fits you will have some light gaps around the sides to allow for running clearance but we use the best system on the market and this means the light gaps are kept to a minimum.

Q: Can people see in through your Rollscreen, Screen Roman and Panel Screen blinds?
A: The simple answer is no, not by day. During the day when the light is greater outside, you have a very clear vision but no one can see in. This effect is reversed by night. This is the same with every screen style fabric. If you want privacy but still want to have light coming into the room then look at our translucent fabrics.

Q: How secure is your credit card online payment facility?
A: Our website uses a company called Paystream to do all of our transactions and this site is 100% secure and trusted. We never keep any credit card details as this is a security risk. If you do not feel comfortable using the credit card Paystream option, then we also accept Cheques or Direct deposits. Just click on the direct Deposit button rather than the Credit card button at the payment stage. Just don’t forget to let me know you are putting money into the account. 

Q: Do you keep my credit card details?
A: In the interest of keeping your records safe, we keep no record of your credit card details.

Q: How long will it take to get my blinds?
A: For all ready made blinds, delivery usually takes no longer than 5 working days, for all made to measure blinds, production takes about 8-10 working days and then please allow a few days shipping. Our factory is based in Melbourne so for customers living in Victoria, the travelling time will be far less so you will get faster delivery than our customers in other states. Sydney Metro area is usually on a next day basis but this is not a guaranteed service so I would suggest leaving 2 days. 

Q: Is it possible to change my order after I confirm the order?
A: Yes it is, so long as we have not started making the order, anything is possible! We will endeavour to do our best, however if the job is already cut and in production, it is hard to make your blinds bigger, we are however able to trim most blinds down for a small charge.

Q: If I don’t want to pay via credit card, what other payment methods do you offer?
A: We try to make payment as easy and safe as possible for you. We obviously have our safe and secure Paystream website to deal with credit card payments, but for those who don’t have a credit card or feel a little wary of using them inline, we also have direct deposit services available. You can also post us a cheque and as soon as the funds are cleared, we will process your order. Cheque and Direct deposit may add a day or 2 onto the delivery time as we have to wait for funds to clear into our account before we can put your blinds into production.   

Q: What if my blinds arrive damaged?
A: All blinds that arrived damaged must be signed for as damaged and of course we will make sure they get replaced. We may require these blinds to be returned so please keep them safe.

Q: How are my blinds delivered and what if im not home?
A: All our blinds are delivered via courier and it is always best to use a work address or an address where you will know that someone will be there to sign for the goods. If you are not at home for the delivery, our courier will usually leave a note asking you to call them to arrange a convenient time to redeliver. However we don’t like blinds going back and forth as this adds time to the delivery and increases the risk of damage.

Q: How do I measure my windows and what if I measure then incorrectly?
A: Blinds on the Net offers a measuring guide for your convenience and we are always available to call if you have any questions. Call us on 1300 852 912 and we may be able to offer a solution to your problem. If we can’t, Blinds on the Net will remake you blind at a greatly reduced rate. We do not what to profit from your misfortune.

Q: What are your opening hours?
A: We are open 24 hours a day online for receiving blinds orders and sample orders but are only available 9am - 5pm Monday – Friday for customer service via telephone and email. We do however check emails on most weekends so you can sometimes get an email reply over the weekend!

Q: Can we get samples of the fabrics as Im not sure how accurate the colours are on your website?
A: Yes, we offer a FREE sample service, just click on the product you are interested in (i.e. Metroshade roller blind) then click on the button.

Q: Are you able to come and do a measure and quote?
A: At Blinds on the Net, we concentrate our efforts on making it as easy as possible for you to measure and quote yourself. As this allows us to keep our margins low, you benefit from these saving! If you need any help when online, then please just give us a call as we can walk you through every step of the way.

Q: What is your refund and returns policy?
A: Please click here to see our Delivery and Terms policy.

Q: Why are your ready made blinds cheaper than your made to order blinds?
A: Our ready made blinds and ready made curtains are exactly that, ready made and mass produced so that this allows the prices to be kept low. Our made to measure or custom made blinds are also manufactured to a higher standard using better quality components. This is why we have a longer lead time for Made to Measure blinds.

Q: Are your blinds 100% made to measure or are they cut down blinds?
A: At blinds on the Net we hate the “cut down” philosophy. This is basically a Chinese ready made blind that is a very low quality blind that is then chopped down to size. This means you don’t get a consistent blind at the end of the day and the quality level is far less. All our blinds are sold as either ready made blinds or 100% made to order, we strive for a higher quality level and this may mean we are not the cheapest on the market. We do however strive to keep our quality high so your blinds

Q: What do you mean by inside & outside mount?
A: This refers to the way in which the treatment will be hung, either inside or outside the window opening. Inside mounts are mounted inside the window opening that is recessed from the wall. Outside mounts hang outside the window opening either on the wood frame or above and beyond the wood frame. Inside mount is the most common way to hang blinds today and provides a nice, clean look. Outside mounts are great for doors or windows with a very shallow windowsill depth. An outside mount can also be used to make a window appear larger or to hide an unattractive window. For more information on this please click here to go to our MEASURING GUIDE section

Q: How should a roller blind should be installed so that when rolling it up will roll up in a uniform manner and not drift to one side? Is there a built in control measurement or should the blind need to sit absolutely level when installed?
A:Level is of course the best but there is a way to help guide the fabric straight. Work out which was the fabric is tracking off, Unwind all the fabric off the tube so that you can see the aluminium tube underneath, place a piece of masking tape (or similar) onto the tube at the opposite end to the way the fabric is rolling off. This increases the diameter of the tube slightly at the other end. Thus making the blind wind faster on the tape side and rectifying the fabric running off. Sometimes you need to test this and maybe add a few more pieces of tape, depending on how much out the window level is.

Q: What happens if my order is damaged in delivery?
A: Unfortunately from time to time accidents can happen and with freight companies, its sometimes unavoidable. We mainly use TNT for our freight as they have proved to be the best of a bad bunch. However, we highly recommend that you take out the option of Freight Insurance at the checkout. This is offered as an optional extra and covers any damage or loss to blinds whilst in transit and is only $1.25/$100 of Value. So if you spend $200, your blinds will be covered for an additional $2.50. Not bad for a little bit of extra piece of mind.

If for any reason your blinds are damaged, please ensure that you sign for them as damaged. Sometimes the boxes may be damaged and the blinds inside are perfect, so we always recommend signing for them as damaged if you have any concerns. We will also need to have some photos of the damaged goods sent to us via email to claim on the insurance. Unfortunately blinds that are not insured and get damaged or lost in transit cannot be returned or replaced.

In the checkout you will find a drop down box saying Yes ($) or No, please select Yes ($) to accept the freight insurance. By selecting the NO option, you have removed any right to claim for damages or loss of your goods with Blinds on the Net. For this reason we strongly recommend taking out the insurance.

Q: What happens if my order is lost in delivery?
A: Level is of course the best but there is a way to help guide the fabric straight. Work out which was the fabric is tracking off, Unwind all the fabric off the tube so that you can see the aluminium tube underneath, place a piece of masking tape (or similar) onto the tube at the opposite end to the way the fabric is rolling off. This increases the diameter of the tube slightly at the other end. Thus making the blind wind faster on the tape side and rectifying the fabric running off. Sometimes you need to test this and maybe add a few more pieces of tape, depending on how much out the window level is.