Delivery Service
Free delivery on all made to measure orders to NSW, ACT, VIC, QLD and SA. Free delivery to NT, WA and TAS for orders of 10 or more blinds ($25 surcharge otherwise). Ready Made blinds and Curtains incur a $25 Delivery fee.
NOTE: Blinds on the Net reserves the right to additional freight surcharges to very remote locations where freight costs are excessive. If you are remote locations, we may call you to cover the additional cost of the freight. Blinds on the Net will only ever pass on our cost price for freight.
Standard size ready made blinds are usually delivered within 3 - 5 working days. Blinds that we make to your specific sizes are despatched within 8 - 10 working days. Delivery is usually within 3 working days from despatch.
We do not combine orders resulting in a delivery delay, we dispatch as soon as the items are ready.
If we try to deliver your new blinds while you are out a card will be left giving details of your local collection point. You can contact this collection point to arrange a free redelivery time or call and collect the blinds yourself.
SHIPPING TIP: To ensure prompt delivery of your goods, Blinds on the Net recommends that you use a business address or other location where there will always be someone to sign for the delivery. If deliver is not able to be made, Toll Ipec leave a card asking for you to call and arrange a collection or alternative address and this adds unnecessary days to the delivery time.
Please email or call our Customer Service line on (02) 9746 6111 if you require any more information.
If you have any queries regarding your order or have experienced any delays please email us at info@blindsonthenet.com.au
Production Time
Below you will see our current estimated production time. The number of days represents and approximate number of working days for your blinds to be produced and can fluctuate depending on volume of work in the system at any time. We give these to you as an indication on how many days it will be for your blinds to be produced, shipping time is on top of these approximate number of production days.
| Product | Time(in days) |
|
| Aluminium Venetian Blinds | 8 |
| Panel Blinds | 8 |
| Roller Blinds | 8 |
| Roman & Jamaican Blinds | 10 |
| Spectrum Honeycomb | 11 |
| Timber / Green Wood Venetians | 8 |
| Vertical Blinds | 8 |
Express Turnaround
Blinds on the Net is pleased to announce that we are trialling an EXPRESS turnaround on 3 or our main roller blind products. We are pushing to get the following products despatched in 5 FULL working days. This means, if you place an order on Monday, we start counting from Tuesday and your order should be despatched by the following Tuesday. This is on the following roller blind ranges:
NOTE: While we endeavour to get all blinds shipped out on the 5th working day, sometimes we may run a little late depending on when the courier truck arrives or volume of orders in the system. The volume of orders does increase from September - December (summer months) and we can only try to get blinds out as fast as we can around these times. Also, as we are only able to despatch an order once it is entirely complete, if there are other items on your order that have our normal despatch time of 8-10 working days, we are unable to ship out the 5 working day items until the remaining blinds on your order are complete and ready to ship.
We are offering this EXPRESS TURN AROUND at no additional charge so we look forward to seeing your orders and dealing with you in the very near future!
Secure Shopping
Viewing and ordering a blind could not be easier simply choose the type of blind from the online store menu to the left.
We utilise the latest in customer friendly shopping procedures, reinforced with a reliable and secure checkout system. You can be 100% confident that we have invested in the most secure transaction methods available in the Australia today.
We are confident you will enjoy your shopping experience at blindsonthenet. Your opinions are vital in our continuing quest to bring you the ultimate on-line shopping experience.
For those of you who would prefer to do direct deposits or pay by Cheque, we also have added this facility. Please note that this option will delay the order process until the money is cleared into our accounts.
Please Note: All credit card transactions will appear as Triple M Trading Pty Ltd on your bank/credit card statement.
If there are any improvements or enhancements you can suggest please contact us
No Quibble Guarantee
We are so confident of the quality of our products that if any item does not meet your expectations you may return it within 7 days. This excludes any blinds that are custom made for you. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We strongly recommend that you double check any measurements and take advantage of our free sample service to ensure that you order both the correct size and correct design.
All we ask is that it any returns arrive in original condition, including the packaging and that you obtain proof of return from your carrier. The No Quibble Guarantee is in addition to the full one year manufacturers guarantee.
Any goods that you want to return will incur a 15% handling fee to cover our costs.
Please e-mail us at info@blindsonthenet.com.au before returning any item, alternatively call our customer service team on 1300 852 912.
Unfortunately we cannot refund blinds without the original packaging or blinds that have been trimmed or adjusted in any way.
Your opinions of our products and the overall shopping experience at blindsonthenet are of paramount importance, any complaints are dealt with at the highest level.
Freight Insurance
Unfortunately from time to time accidents can happen and with freight companies, its sometimes unavoidable. We mainly use TNT for our freight as they have proved to be the best of a bad bunch. However, we highly recommend that you take out the option of Freight Insurance at the checkout. This is offered as an optional extra and covers any damage or loss to blinds whilst in transit and is only $2.50/$100 of Value. So if you spend $200, your blinds will be covered for an additional $5.00. Not bad for a little bit of extra peace of mind.
If for any reason your blinds are damaged, please ensure that you sign for them as damaged. Sometimes the boxes may be damaged on the outside and the blinds inside are perfect, so we always recommend signing for them as damaged if you have any concerns. We will also need to have some photos of the damaged goods sent to us via email to claim on the insurance. Unfortunately blinds that are not insured and get damaged or lost in transit cannot be returned or replaced.
In the checkout you will find a drop down box saying Yes ($) or No, please select Yes ($) to accept the freight insurance. By selecting the NO option, you have removed any right to claim for damages or loss of your goods with Blinds on the Net. For this reason we strongly recommend taking out the insurance.
The reality is that this can happen from time to time, blinds just vanish off the face of the earth never to be seen again. But, fear not, as long you have paid for the freight insurance, we will replace the ordered items after a reasonable period of time has been given for the freight company to try to locate the missing items, TNT will notify us if they have given up all hope of finding your goods, we can then arrange a replacement in a short period, normally 3 working days production time.
Replacements & Delivery
All blindsonthenet window blinds are rigorously quality checked before dispatch but in the unlikely event that you experience any problems or your blind is faulty please e-mail us at info@blindsonthenet.com.au
If for any reason there is an error in your order and it is a manufacturing fault, we need to be informed of this within a maximum of 30 days after delivery. Any errors that are outside of this time frame will be resolved but we cannot guarantee that we will cover the costs of rectifying the issue. For this reason we strongly recommend that you check your custom made blinds order when it arrive.
We will promptly deal with your queries and if necessary arrange for a replacement to be sent without delay.
Cancellations
Please note there is cancellation charge of 5% or $10 (which ever is greater) per order.
Gift Vouchers
Gift Vouchers can only be used once. If the total of the Gift Voucher is more than the total of the order the remaining amount will be forfeited. Gift Vouchers do not count towards shipping costs.
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