Current Production Time for our
Australian Custom Made blinds.
|Time (business days)
|ACM PVC Shutters
|Ext Roller with wire guides
|All other Awnings
|Timber and Visionwood Venetians
Blinds on the Net™ Delivery & Terms
N.B. We supply all necessary brackets with our blinds but we DO NOT SUPPLY INSTALLATION SCREWS simply because different types are required for different surfaces. We don't know your specific requirements.
Your installer can provide the correct screws and hardware but if you're DIY Information about this is on our website or the local hardware will also be able to give advice and supply.
COVID-19 Important Delivery Information
Due to the recent increase in COVID 19 positive cases, a proportion of our freight delivery & production workforce has been isolated and are currently operating with a reduced team. Unfortunately, lead times will be extended and updates to due dates may occur. If you have not received your order within the estimated time frame, please contact our team directly. Thank you for your ongoing support during these difficult times.
Flat $30 per order charge on all Blinds across the site to all *major locations across Australia.
Custom Made Shutters Delivery cost is calculated using panel quantity and distance. The Freight Calculator in the shopping cart will quote this using your postcode.
*N.B. Blinds on the Net™ reserves the right to seek additional freight charges to remote locations where freight costs will be excessive.
If you are located in a remote location you will be asked to contribute an additional amount towards these higher costs. If in doubt please contact us to discuss before placing your order.
Accessories and smaller items that can be posted will be done so by Registered Post for a $9.50 Fee.
Production and Delivery Times
Australian Custom Express orders are dispatched within 3-5 working days. This service is not possible from December to late January and can be affected by other public holidays. Delivery is usually 1-4 days depending on your location. Express products leave from Melbourne.
Australian Custom Made orders are dispatched within 6 -12 working days. This will vary from December to late January. Delivery is usually 1-4 working days depending on your location. Most products are dispatched from Melbourne or Sydney.
Custom Import Blinds are dispatched within 6 weeks. Delivery times as above.
Ready-Made Blinds and Curtains are dispatched in 2-5 days. Delivery times as above.
Awnings and Shutters may have longer production times. See the table above for the most up to date timing.
The green chart will show more accurate current production times in business days. Weekends, public holidays and delivery time is extra. This chart may not be accurate over the Christmas and New Year holidays.
Please note: Orders containing different products may arrive in separate deliveries as they may be dispatched from different warehouses. If an Express product is ordered with other products from the same factory we will deliver together on 1 consignment. This may delay the Express product.
Delivery Tip: To ensure prompt delivery of your goods, Blinds on the Net™ recommends that you use a business address or other location where someone will be available to sign for and accept the delivery.
If no one is there when delivery is made the courier will leave a card. You will have to call and arrange a re-delivery, a collection or an alternative delivery address. This can add unnecessary days and possible costs to the delivery.
It is possible for you to give us written permission (when placing the order) to leave the goods in a safe place of your choosing, e.g. 'on the veranda'. We are unable to accept responsibility for goods missing or stolen from this location, even if they are insured.
We utilise the latest in customer friendly shopping procedures, reinforced with a reliable and secure checkout system. You can be 100% confident that we have invested in the most secure transaction methods available in the Australia today. Payment options include; Credit card, Direct Deposit, Paypal and Polipay.
Please note that payment by Direct Deposit will not be processed until the funds are cleared into our accounts. This can delay your order.
Please Note: All credit card transactions will appear as Triple M Trading Pty Ltd on your bank/credit card statement.
If there are any improvements or enhancements you can suggest please contact us
Blinds on the Net™ Terms and Warranty information
Blinds on the Net™ are unable to accept cancellations of Ready-Made orders that have already been dispatched. If they have been dispatched please see Our Return Policy below on how to return for Credit or Refund.
Blinds on the Net™ are unable to accept cancellations of Custom-Made orders if production has commenced. Production may commence quickly depending on day and time that your order is placed.
Please note there is a cancellation fee of 5% or $10 (whichever is greater) per order. (Please understand that we pay Bank fees on your payment and then more when we refund you, there is also the time we have spent processing then cancelling your order).
Our Return Policy
We are so confident of the quality of our Ready Made products that if any item does not meet your expectations you may return it for a refund within 21 days of receiving it. Therefore you should check your order thoroughly upon delivery even if you are not ready to install it.
Returns are at your cost and should arrive back to us in resalable condition in the original packaging. Unfortunately we cannot refund goods that have been trimmed or adjusted in any way. Please obtain proof of return from your carrier in the unlikely case they become lost in transit to us. Please e-mail us first on email@example.com for advice on where to return any item, alternatively you can call our customer service team on 1300 852 912.
Goods returned in resaleable condition will incur a 10% service fee. Goods returned in non-resaleable condition (i.e. damaged packaging) will incur a 15% service fee towards our costs.
This can be waived if you accept a Credit with either Blinds on the Net™ or Curtains on the Net instead of a refund. We will not refund the original cost of delivery.
We are unable to accept returns on any Custom Made products. Because of this it is extremely important that you are sure about the product you order and that your measurements are correct. We strongly recommend that you double check any measurements and take advantage of our free sample service to ensure that you have ordered the correct colour.
Your opinions of our products and the overall shopping experience at Blinds in the Net are of paramount importance to us. Any complaints are dealt with at the highest level.
Unfortunately from time to time goods can be damaged or lost in Transit. We only use professional freights companies capable of delivering Australia wide. We highly recommend that you take out the option of Freight Insurance at the checkout. This is offered as an optional extra and covers any damage or loss to blinds whilst in transit and is only $2.50/$100 of Value. So if you spend $200, your blinds will be covered for an additional $5.00. Please note that Insurance will not cover Blinds that have been stolen after they have been delivered by a courier that has been given authorisation by you to leave somewhere on your premises.
Blinds on the Net™ will always make good on any damage or orders lost in transit but Insurance will speed up the process by ensuring new blinds can be made and dispatched quickly. Without insurance we will require extra time to locate lost blinds and damaged blinds may be taken back to be fixed or we may send replacement parts rather than completely new blinds being manufactured. Insurance is worth considering!
Damaged, Incorrect Blinds and Replacements
Our Blinds are all rigorously checked before dispatch but if you receive an order that is damaged in transit or incorrect please report it to us immediately. Please send an email explaining your issues with 1 photo for each issue and identifying which blind on your order it relates to firstname.lastname@example.org. We will then confirm the best way we can address your issues as quickly as possible. If a blind is to be re-made we can do so very quickly and get it dispatched in less time than normal.
We do require that all issues be reported within 14 days of delivery. Therefore you should check your order thoroughly upon delivery even if you are not ready to install it. We will always rectify issues reported outside of this period but some costs may be incurred in doing so.
If in the rare occurrence your order arrives in badly damaged boxes with obvious damage to multiple blinds we recommend that you don’t accept delivery and tell the courier to return it to the sender. This will save unnecessary time arranging a recollection to get your damaged order back to us.
All of our Custom Made blinds are supplied with the relevant brackets but you will need to provide your own screws for installation. The reason we don't provide screws for our made to measure blind collection is that each customer is installing into different materials. You will need to determine which screws are the most appropriate for the surface you are fitting to. We recommend you visit your local hardware for assistance. You will need 2 screws per bracket, and there are a minimum of 2 brackets per blind. For a link to our guide to different surface installations and screws (click here).
Important Warranty Information
Blinds on the Net™ will warranty fabrics, workmanship and hardware for 3 years from date of invoice. Warranty does not cover the cost of removal, re-installation or dispatch. Our warranty does not cover abuse, water damage, incorrect installation or normal wear and tear. Warranty is on the product only. The warranty does not extend to any other damage caused by one of our products. We reserve the right to supply a comparable product should your original product be discontinued and no longer available.
Blinds on the Net™ is a Supply only Internet based business. We do not measure, install, connect electricity or program any of the products we sell. If you have an installation problem or a warranty issue with any of our products we offer no on-site service or inspection service. Any goods that you have an issue with will need to be returned to us. If it is not possible to prove a fault with our product by email (possibly with photos) you will be required to return the goods at your cost to have them checked. (Motors included).
Once the fault is confirmed we will make good the product by either complete replacement or replacement of damaged parts. We will return to you at our cost. (If we accept that the fault is clear before return we will always arrange collection of the goods at our expense). If it is found that there is no fault with your goods we will negotiate a charge for alterations and/or return of your goods.
Please note; The above information is exactly the same in the case of goods received that appear to have been supplied incorrectly in some way be it the wrong size, fabric or colour etc.
Please always contact us first to discuss your issue before returning your goods. 1300 852 912 or email us at email@example.com
Some common issues not covered by Warranty
Ordering blinds incorrectly by fabric width and not complete blind width: Blinds on the Net™ will accept your width measurements in 2 ways, either as Recess Mount or Face Mount. The measurements for all blinds relates to the complete blind including any brackets or tracks required. It is not just the fabric width.
Selecting Recess Mount means you are supplying the Recess sizes and we will be making the necessary deductions. Selecting Face Mount means that no deductions are required. For example, Roller blind width is always the complete blind so from outside bracket to outside bracket. Vertical blind width is always the track width and height is from the top of the track to the bottom of the blades. Please contact us to check on other products if this is not clear to you.
Roller blinds made wider than fabric width; It’s possible to manufacture roller blinds wider than the width of the chosen fabric by turning the fabric sideways. This is also known as railroading. Blinds on the Net™ can’t guarantee that the fabric will hang as well on the tube as when used correctly. Therefore our warranty will not cover any roller blinds that are wider than the fabric width. This information is in the product description of each product. Some customers will choose to take this risk rather than have the gap that results between 2 blinds or 2 linked blinds side x side. The choice is yours. You can contact us for advice regarding any particular fabrics.
Pin holes in Block Out fabrics: Block Out fabrics used in our blinds can show pin spots of light through the stitching when strong sunlight is on the back of the blind. This is mostly an issue with Roman blinds but can occur with other products and can be unavoidable in some cases.
For more information or if you have any queries regarding your order please call our customer service line 1300 852 912 or email us at firstname.lastname@example.org