Blinds on the Net Delivery & Terms
Free delivery on all Australian Custom Made orders to NSW, ACT, VIC, QLD and SA. Free delivery for 10 or more blinds to NT, WA and Tas. (Less than 10 blinds; $25 delivery fee per order).
Ready-Made Blinds, Curtains and Custom Import Blinds $25 delivery fee per order.
Blinds on the Net reserves the right to seek additional freight charges to remote locations where freight costs are excessive. If you are located in a remote location, we may ask you to contribute to the additional cost of the freight. Blinds on the Net will only ever pass on our cost price for freight.
Production and Delivery Times
Australian Custom Express orders are dispatched within 3-5 working days. This service is not possible from December to late January and can be affected by other public holidays. Delivery is usually 1-4 days depending on your location. Express products leave from Melbourne.
Australian Custom Made orders are dispatched within 8-12 working days. This will vary from December to late January. Delivery is usually 1-4 working days depending on your location. Most products are dispatched from Melbourne or Sydney.
Custom Import Blinds are dispatched within 6 weeks. Delivery times as above.
Ready-Made Blinds and Curtains are dispatched in 2-5 days. Delivery times as above.
The chart below will show more accurate current production times.
Please note: Orders containing different products may arrive in separate deliveries as they may be dispatched from different warehouses. If an Express product is ordered with other products from the same factory we will deliver together on 1 consignment. This may delay the Express product.
Delivery Tip: To ensure prompt delivery of your goods, Blinds on the Net recommends that you use a business address or other location where someone will be available to sign for and accept the delivery.
If no one is there when delivery is made the courier will leave a card. You will have to call and arrange a re-delivery, a collection or an alternative delivery address. This can add unnecessary days to the delivery time.
It is possible for you to give us written permission (when placing the order) to leave the goods in a safe place of your choosing, e.g. 'on the veranda'. We are unable to accept responsibility for goods missing or stolen from this location, even if they are insured.
Current Production Time for our Australian Custom Made blinds.
Below you will see our current estimated production times. (These times are not updated or available in December-January). The number of days represents the approximate number of working days it will take for your blinds to be produced. It can fluctuate depending on volume of work in the system at any time. Shipping time is on top of these approximate number of production days.
|Aluminium Venetian Blinds||7
|Roman & Jamaican Blinds||7
|Timber / Green Wood Venetians||8
We utilise the latest in customer friendly shopping procedures, reinforced with a reliable and secure checkout system. You can be 100% confident that we have invested in the most secure transaction methods available in the Australia today. Payment options include; Credit card, Direct Deposit, Paypal and Polipay.
Please note that payment by Direct Deposit will not be processed until the funds are cleared into our accounts. This can delay your order.
Please Note: All credit card transactions will appear as Triple M Trading Pty Ltd on your bank/credit card statement.
If there are any improvements or enhancements you can suggest please contact us
Blinds on the Net Terms and Warranty information
Blinds on the Net are unable to accept cancellations of Ready-Made orders that have already been dispatched. If they have been dispatched please see Our Return Policy below on how to return for Credit or Refund.
Blinds on the Net are unable to accept cancellations of Custom-Made orders if production has commenced. Production may commence quickly depending on day and time that your order is placed.
Please note there is cancellation charge of 5% or $10 (whichever is greater) per order.
Our Return Policy
We are so confident of the quality of our Ready Made products that if any item does not meet your expectations you may return it for a refund within 14 days of receiving it. Therefore you should check your order thoroughly upon delivery even if you are not ready to install it.
Returns are at your cost and must arrive back to us in resalable condition in the original packaging. Unfortunately we cannot refund goods that have been trimmed or adjusted in any way. Please obtain proof of return from your carrier in the unlikely case they become lost in transit to us. Please e-mail us first on firstname.lastname@example.org for advice on where to return any item, alternatively you can call our customer service team on 1300 852 912.
Any goods returned will incur a 15% service fee to help cover our costs. This can be waived if you accept a Credit with either Blinds on the Net or Curtains on the Net instead of a refund. We will not refund the original cost of delivery.
We are unable to accept returns on any Custom Made products. Because of this it is extremely important that you are sure about the product you order and that your measurements are correct. We strongly recommend that you double check any measurements and take advantage of our free sample service to ensure that you have ordered the correct colour.
Your opinions of our products and the overall shopping experience at Blinds in the Net are of paramount importance to us. Any complaints are dealt with at the highest level.
Unfortunately from time to time goods can be damaged or lost in Transit. We only use professional freights companies capable of delivering Australia wide. We highly recommend that you take out the option of Freight Insurance at the checkout. This is offered as an optional extra and covers any damage or loss to blinds whilst in transit and is only $2.50/$100 of Value. So if you spend $200, your blinds will be covered for an additional $5.00. Please note that Insurance will not cover Blinds that have been stolen after they have been delivered by a courier that has been given authorisation by you to leave somewhere on your premises.
Blinds on the Net will always make good on any damage or orders lost in transit but Insurance will speed up the process by ensuring new blinds can be made and dispatched quickly. Without insurance we will require extra time to locate lost blinds and damaged blinds may be taken back to be fixed or we may send replacement parts rather than completely new blinds being manufactured. Insurance is worth considering!
Damaged, Incorrect Blinds and Replacements
Our Blinds are all rigorously checked before dispatch but if you receive an order that is damaged in transit or incorrect please report it to us immediately. Please send an email explaining your issues with 1 photo for each issue and identifying which blind on your order it relates to email@example.com. We will then confirm the best way we can address your issues as quickly as possible. If a blind is to be re-made we can do so very quickly and get it dispatched in less time than normal.
We do require that all issues be reported within 14 days of delivery. Therefore you should check your order thoroughly upon delivery even if you are not ready to install it. We will always rectify issues reported outside of this period but some costs may be incurred in doing so.
If in the rare occurrence your order arrives in badly damaged boxes with obvious damage to multiple blinds we recommend that you don’t accept delivery and tell the courier to return it to the sender. This will save unnecessary time arranging a recollection to get your damaged order back to us.
Important Warranty Information
Blinds on the Net will warranty fabrics, workmanship and hardware for 3 years from date of invoice. Warranty does not cover the cost of removal, re-installation or dispatch. Our warranty does not cover abuse, water damage, incorrect installation or normal wear and tear. Warranty is on the product only. The warranty does not extend to any other damage caused by one of our products. We reserve the right to supply a comparable product should your original product be discontinued and no longer available.
Blinds on the Net is a Supply only Internet based business. We do not measure, install, connect electricity or program any of the products we sell. If you have an installation problem or a warranty issue with any of our products we offer no on-site service or inspection service. Any goods that you have an issue with will need to be returned to us. If it is not possible to prove a fault with our product by email (possibly with photos) you will be required to return the goods at your cost to have them checked. (Motors included).
Once the fault is confirmed we will make good the product by either complete replacement or replacement of damaged parts. We will return to you at our cost and can refund your original return costs. (If we accept that the fault is clear before return we will always arrange collection of the goods at our expense). If it is found that there is no fault with your goods we will negotiate a charge for alterations and/or return of your goods.
Please note;The above information is exactly the same in the case of goods received that appear to have been supplied incorrectly in some way be it the wrong size, fabric or colour etc.
Please always contact us first to discuss your issue before returning your goods. 1300 852 912 or email us at firstname.lastname@example.org
Some common issues not covered by Warranty
Ordering blinds incorrectly by fabric width and not complete blind width: Blinds on the Net will accept your width measurements in 2 ways, either as Recess Mount or Face Mount. The measurement always relates to the complete blind including any brackets or tracks required.
Selecting Recess Mount means you are supplying the Recess sizes and we will be making the necessary deductions. Selecting Face Mount means that no deductions are required. For example, Roller blind width is always the complete blind so from outside bracket to outside bracket. Vertical blind width is always the track width and height is from the top of the track to the bottom of the blades. Please contact us to check on other products if this is not clear to you.
Roller blinds made wider than fabric width; It’s possible to manufacture roller blinds wider than the width of the chosen fabric by turning the fabric sideways. This is also known as railroading. Blinds on the Net can’t guarantee that the fabric will hang as well on the tube as when used correctly. Therefore our warranty will not cover any roller blinds that are wider than the fabric width. This information is in the product description of each product. Some customers will choose to take this risk rather than have the gap that results between 2 blinds or 2 linked blinds side x side. The choice is yours. You can contact us for advice regarding any particular fabrics.
Pin holes in Blockout fabrics:Blockout fabrics used in our blinds can show pin spots of light through the stitching when strong sunlight is on the back of the blind. This is mostly an issue with Roman blinds but can occur with other products and can be unavoidable in some cases.
For more information or if you have any queries regarding your order please call our customer service line 1300 852 912 or email us at email@example.com